Pickup locations

For merchants

Where: Content → Pickup Locations

Location details

Field	Required	Notes
Name	yes	Shown to customers in checkout.
Street, Postal code, City	yes	Shown to customers. Additional address lines are optional.
Email	yes	Receives the new pickup order notification.
Phone number	no	Shown to customers (if contact details are enabled) and used by the Send pickup SMS to location flow action.
Location code	no	Your own reference, e.g. a store number.
Latitude / Longitude	no	Stored for your own use and integrations; not used for a map in checkout.
Time format	no	12-hour (AM/PM) or 24-hour display of times.
Active	—	Inactive locations are never offered in checkout.
Sales channels	—	A location is only offered in the sales channels it is assigned to.

Opening schedule

Time zone

Every location has an IANA time zone (for example Africa/Lagos, Africa/Nairobi, Europe/Berlin). Opening times are local to that zone, and "is it open now / on this date" is always decided in that zone — not in the server's or the customer's. Leave it empty and UTC is used.

Weekly schedule

For each weekday add one or more intervals — Opens and Closes, HH:MM.

• Several intervals per day model a lunch break: 09:00–13:00 and 14:00–18:00.
• A day without intervals is closed.
• An interval that closes after midnight (e.g. 18:00–02:00) runs into the next day.
• Closing time is exclusive: a location closing at 18:00 has no 18:00 slot.
• Intervals on the same day may not overlap.

Special dates & holidays

Add a date to override the weekly schedule:

• tick Closed for a public holiday or stock-take day;
• or set different opening times for that date (for example shorter hours on Christmas Eve).

A special date always wins over the weekly schedule.

How customers see it

• The checkout list shows active locations assigned to the current sales channel that are open at some point today (in the location's time zone).
• After choosing a date, the customer sees time slots every 30 minutes that fit completely inside an opening interval. Slots in the past are not offered.
• The pickup time is checked again when the order is placed.

Deleting a location

Deleting a location keeps the pickup time and instructions on existing orders; the orders then show location deleted. If you only want to stop offering it, set it inactive instead.

Permissions

Roles need Content → Pickup location (Viewer, Editor, Creator, Deleter) to manage locations. Viewer also requires Sales channel viewing. How roles work: Shopware: Users & permissions.